Support

We're here when you need us. Choose the right channel for your situation.

Support Channels

Available on all plans. Submit a support request and our team will respond within your plan's SLA.

Availability

Business hours (Starter) / 24/7 (Professional & Enterprise)

All plans

Real-time collaboration via a shared Slack channel with your ObserveOps team. Ideal for fast-moving incidents.

Availability

Add-on for Professional / Included for Enterprise

Professional (add-on) · Enterprise (included)

A named Customer Success Manager who knows your stack, owns your QBRs, and is reachable directly by phone.

Availability

Business hours + on-call for P1/P2

Enterprise only

Answers to the most common questions about our services, billing, and technical topics.

Step-by-step guides and reference articles on OpenTelemetry, APM, Synthetics, and more.

Full details on our uptime commitments and incident response times by plan.

Use our contact form to submit a support request, report an issue, or ask a question. We'll respond within your plan's SLA.